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Community Manager for ELECTRIC YES
Role
ELECTRIC YES Community Manager
Location
Online
Timeframe
2021- 2024
Deliverables
● Responded to all customer queries in the support inbox for the virtual membership
● Managed cancellations and refund requests
● Resolved customer inquiries and conflicts
● Moderated content on the virtual platform ensuring content falls within community guidelines
● Edited and uploaded all video content for the membership portal
● Encouraged discussion, answer questions and direct members to resources that will help them further their personal
goals in the membership
● Coordinated dates for monthly schedule and set up the virtual events calendar
● Set up zoom links and created Mighty Network events for monthly membership calls
● Created and sent monthly membership newsletter
● Managed end of month removals for members who canceled
ELECTRIC YES is Dr. Carolyn Elliott's virtual membership program designed to help individuals unlock their true potential and live their most vibrant lives. Hosting well over 700 members on Mighty Network, this unique community offers members access to exclusive content, live coaching sessions, and a wealth of resources aimed at deepening self-awareness and fostering personal growth through her shadow work modality, Existential Kink.
As community manager, I facilitated engagement, managed communication, and organized events for the community. I helped run and organize a space that provided a supportive and inspiring environment where members can connect, share experiences, and grow together on their journey to self-discovery and empowerment.